How to get Replit support

Official Support Channels

Replit offers direct support for account, billing, and technical issues through several methods:

• Email Support: All users can contact the support team by emailing [email protected]. This is the primary channel for free users seeking help with account-related issues.

• In-App Support: Replit Core members can submit private support requests via the in-app “Get Help” button, which typically offers faster response times and covers a broader range of topics.

• X Support: Replit maintains an official support presence on X through the @ReplitSupport account. Users can post questions publicly or send direct messages to @ReplitSupport for assistance. The team actively responds to queries, addresses issues, and even forwards user suggestions to the development team. While not formally listed in Replit’s official support policy, this channel provides a quick and informal way to seek help.

Availability:

• Replit Core Members: Support is available from 9am to 8pm Eastern Time (UTC-5), Monday through Friday, in English only. This includes assistance with billing, account management, product questions, technical issues, Nix-os, Extensions, Power Ups, Replit AI, and @replit Templates.

• Free Users: Free users can email [email protected] for account-related issues, but technical support is limited and not guaranteed.

• X Support: The @ReplitSupport account appears to operate without strict hours, responding to users as needed, though response times may vary based on the complexity of the issue.

Limitations: Official support, including X, does not cover general debugging, writing code, or teaching coding. Users are directed to community resources or external platforms for such assistance.

Documentation

Replit’s documentation, accessible at Replit Docs, is a comprehensive self-service resource. It includes:

• Beginner guides for setting up projects and using Replit’s AI tools.

• Technical documentation for advanced features like dependency management, custom domains, and deployments.

• A changelog (Replit Changelog) to keep users informed about recent updates and bug fixes.

This resource is available to all users and is often the first place to look for answers to common questions or technical issues.

Community Support

Replit’s community support landscape has evolved significantly in recent years:

• Discontinuation of Replit Ask: In late 2024, Replit shut down its official community forum, Replit Ask, which was a popular space for users to ask questions, share projects, and collaborate. This closure sparked some community backlash, as users valued the forum’s peer-to-peer support.

• Current Community Hub: The Replit Community Hub now serves as a resource center rather than an interactive forum. It provides links to documentation, changelogs, blog posts, and social media channels, including X, but lacks direct user interaction.

• X Community Engagement: Users can follow @Replit on X for updates on feature launches, events, and news. Additionally, posting to or messaging @ReplitSupport allows users to engage with both the support team and the broader Replit community on X.

• Unofficial Communities: Replit Builders (this site) is an unofficial newsletter and Slack group, where you can get support from other users. Some Replit staff also monitor and respond to issues.

System Status

The Replit Status Page allows users to monitor the operational status of Replit’s services. As of May 2025, all systems are reported as operational, with the last recorded incident in April 2025. Checking this page before contacting support can help determine if an issue is due to a service disruption.